WebOnboard Credit is spending money for you to use to purchase products or services while onboard. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. HAL reserves the sole right to determine the method of compensation made to guests. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). This should be done well in advance of travel at a Customs office near your home. You can't really reserve the OBC to pay for those gratuities since any charges to the account will subtract from the balance on the day they are incurred. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Holland America Line's 150th Anniversary Offer Includes an Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Inmany ports taxi lines can be long and distances to private transportation can be lengthy. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. For folks who can't cover this much hold, a cash deposit of less money can be used. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Not everything you buy is going to be on board. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Offer excludes Specialty Dining Events in Pinnacle Grill such as Sel de Mer, A Taste of De Librije and Cellar Master Dinner. After you complete the Online Check-In, your Express Docs including your Boarding Pass will be issued. Celebrity does that and I wish HAL would too. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. Souvenirs can? Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. For voyages that are scheduled to end outside the U.S., a passport that is valid for six months beyond the completion date of your travel is required. We regret any inconvenience this may cause. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. Or just add any leftover amountto your onboard gratuities. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Oxygen:
WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. View current Health Protocolsand Testing and Vaccination FAQs. Great idea, Dave. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Holland America from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Transfers are available to Flight Ease guests and to guests who have independent flight plans. In most ports of call, you may easily exchange U.S. dollars into the local currency. : At some point in your travels you may experience an emergency. So forthis 7 day cruise I booked 2 excursions so far and still have OBC leftover to decide on board. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. I know because I checked. For more details please go to the U.S. Department of States Visa Waiver Program page. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Appointments are strongly suggested, particularly for Dressy Nights. I can see this is one cruise where we wont be splurging on extras. Please Search for the many threads that have discussed this before. For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. It also saves you from checking a bunch of charges on your on board account. Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. We will acceptU.S. travelers checks. Cash deposits can be made on the last day of the cruise. Listen to the menu and select the number that corresponds to the ship you are calling. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. To book, or for more information, simply visit your Future Cruise Consultant. Please don't blame me if this turns out not to be true, I'm just relaying what I was told. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Guests using mobility aids should select a stateroom that will meet their needs and allow for appropriate storage of their mobility equipment. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Depending on the handset and the carrier the user may be required to select Roam on the handset. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. Any amount in excess of this allowance will be not be allowed onboard. Hopefully this will clear up the issue. Download I'm not sure why this "issue" crops up every other week, and people go berserk. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. Teens: Mocktail Parties, karaoke contests, trivia contests, jewelry designs, video games, staff vs. teens volleyball tournaments; together with themed events Face Your Fears, Casino Games for Prizes and TV Game Show Night allow teens 13 - 17 to attend events in a relaxed environment allowing them to comfortably make friends while having fun. We have some from HAL; some from TA and also our CCL stocks. If you dont use it, you lose it. It also shows you how to correctly put on your lifejacket. For this reason, Holland America Line has size and weight guidelines for scooters. onboard Login to your account before you ever step onboard to get prepared for your journey. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Do Not Sell or Share My Personal Information. Great post Roz! OBC from HAL generally cannot be used in the casino, while OBC that you (or your TA or someone else) provided can be used. Not so much for currency conversion but because it is a done deal. Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. LauraS 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. (See section for Bags VIP Luggage Delivery below for details.). Or please visit royalwed.com. Any and all charges on our account, including hotel service charges, were reduced by any OBCs that are posted on our account. CC Help Jenn For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at. (Required for kids and tweens ages 3 12). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Oh, well, the bottom line is the money is not available to spend. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. And just got of the phone with HAL to verify that all amounts are showing. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. Cash is not accepted for individual transactions, e.g. The only exception is cash for gambling. WebFind the best value cruise sailings to South America in January 2024. Mail: Letters and postcards may be mailed from the ship while in ports of call. Holland American Onboard Credit? - Holland America Line When minors are traveling with only one adult 21 years of age or older, Holland America Line requires that all guests must be in possession of a valid passport. Guests returning to the United States can also check the official website of U.S. Customs at cbp.gov/. will be located near the entrance to the pier area where you will be checking in your luggage. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. CC Help Jenn However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. Hope it works out for you. This is great because if he should LOSE his card, no one would be able to charge anything to my in-laws' shipboard account. Place a card with your name and address inside your baggage, as well as on the outside. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. By ahead and pack some anti-diarrheal medication with your other medications. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. For further information on our relationship with airlines, please refer to your Cruise Contract. However, effective on voyages commencing July 1. Shops On Board: A world-class shopping experience is just steps away. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. With this in mind, the following emergency phone numbers are available for your use. Travelers checks may be cashed at the front office to make your deposit. Please contact us or your travel advisor for more information. ONE THING THAT I WOULD LIKE ALL OF US TO DO - on your HAL surveys, recommend that HAL allows us to use OBC toward tours booked prior to boarding. Please note that this is a U.S. government regulation over which Holland America Line has no control. While we try to fulfill all requests, it may not always be feasible. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. Your baggage will arrive in your stateroom later that afternoon. If so, if one already has a beverage package, then I assume one could only use the OBC credit on board for things like extra cost wine and liquor (e.g., bottles of wine), the gift shop, the spa (also only booked on board) , or special events (like a wine testing) that have a fee (please advise if I misstated this -- thanks in advance). If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. The plan can be activated on any device, but only one device can be actively connected at a time. This isn't our first cruise together. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! Onboard Credit can be applied to Shore Excursions, Beverages, Items from The Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. This thread has been helpful to usnewbies on HAL. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Email and Internet: Guests can send and receive electronic mail (email) in real time via satellite link 24 hours a day (satellite conditions permitting). Motion sickness medications are available for purchase onboard. Even through two hurricanes. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. Room Dining is available 24 hours a day. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Cruise lines are no different. Please note: This service is available only on days of sailing. of people and the oceans we sail upon. You will be able to leave a comment after signing in, By Please refer to Express Docs for more specific information regarding your arrival airport. Choose from options for calling only, calling and messaging or calling, messaging and data. Hours are from 6:00am until 9:00pm. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. Featured fares are per stateroom based on double occupancy. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. From outside the U.S. access 1-321- 837-6106. It is obviously available in Seattle, but not available on the ships. Please complete the Online Check-In process at. OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Youll find something that sings to your heart, night after perfect night. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Thus you have fewer receipts to check at the end of the cruise -- this is great for longer cruises. Usually there is a fee required. Guests who are unable to care for their own basic needs (e.g., dressing, eating and attending safety drills) MUST have a capable traveling companion. The Signature Shops on board offer a great selection of fine jewelry, watches, fragrances, premium liquor, exclusive Holland America souvenirs and more all at tax and duty free savings. You can always your OBC in the shops, Exploration Cafe (books). For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Reservations may be made on board by contacting the restaurant manager. Receive exclusive upgrades and bonus amenities when you book early. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. The medical staff on board is not available for daily care, unless you are hospitalized in the Medical Center. Check with your health care provider at least six to eight weeks prior to departure, as vaccination requirements and recommendations may change. Guests will be asked to discard open beverages in plastic containers prior to boarding. Shore Excursion credit is based on cruise duration and is per person, not per stateroom. Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. Please have the ships name, your partys name and stateroom number before you call. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) We are on the Rotterdam in July and want to make sure we don't leave money on the table. Satisfy your every craving as you indulge in one of our onboard restaurants or enjoy snacks poolside. All mail is subject to local postal office procedures and rates in the port mailed. Book and save with our Have It All cruise fare. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Frequently Asked Cruise Questions - Know Before You Go Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). Any additional information concerning currency restrictions, please contact the customs agency in their country. No. You may request seating time, table size and indicate with whom you wish to dine. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. Please do not forget to print them out prior to leaving home. Some banks may keep the pre-authorization in place for up to 30 days. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. I've had rental car companies put holds of $300-$500 on my credit card. It is not a deposit, it is a hold on your credit that is available. Whenever possible, wereuse existing materials and equipment, and we recycle many materials where recycling infrastructure is available at our ports of call. No, the cash deposit is the same as the credit card deposit. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. I'm going to have to remember that I have a $2500 hold on my card. Crew Appreciation and Service Charge Policy - Holland America Line Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Learn more, Led by a team of world-class celebrity chefs, our cruise ship dining satisfies your cravings. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. Please log in to purchase your shore excursions. The luggage tags are clearly marked with your ship name. To meet this requirement, we must have the necessary information in our records at least 90 minutes prior to departure. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. All guests should keep themselves advised of changes in government requirements. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. Reconfirm any special transfer requirements for disembarkation with the on board. This is NOT unique to HAL, is extremely common practice in the cruise industry, and it is really nothing to get excited about. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. All values herein are in USD. Your stateroom keycard will be delivered to your stateroom. Cruise onboard credit: What it is, where to get it and how best to Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom.
A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). Our knowledgeable specialists will gladly answer all your questions and are dedicated to providing you with excellent service.