Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Instead, try searching for the official website of the band or venue. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 6.4 Release. 2. Viagogo is once again in the NSW Governments sights with a new public warning being issued amid ongoing complaints from frustrated consumers regarding the Switzerland-based ticket reseller. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 4.2 Stolen Property. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. 7.2 Copyright. They often process refunds if requested. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. 6.5 Tax Indemnity. Find out more about fact-checking at CHOICE. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. I bought 2 blackpink ticket a month before the concert for 550eur per person. This could be a tough call for many internet shoppers. 4.1 Double Posting and Removal of Tickets. To be a member of this Site, You must agree to accept the terms in this Agreement. Hello has anyone had a successful outcome from viagogo through paypal. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. This website is using a security service to protect itself from online attacks. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. She was told that up to 200 people had also been turned away due to fake tickets. you did not use your RRV for any travel(regardless of the reason). Given the extent of these refund liabilities, I thought there was almost no chance of Viagogo getting any commercial loan. 2.9 Seller's Confirmation Obligation. This charge is in addition to the amount originally paid for the tickets. Including any such items constitutes a material breach of these terms and conditions. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. 1. You may also have extra rights in your state or territory. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. The switcheroo could mean a currency conversion fee from your bank. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Customer offered $500 to take down negative Google review. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. [It was like getting] blood from a stone.". To share your thoughts or ask a question, visit the CHOICE Community forum. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Get the latest product reviews, money-saving tips and more. Note that Your payment may be withheld if you violate this clause. the price it is sold for on the primary market). The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. And the original face value of our tickets was nowhere to be found on the site. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". Newshub confirmed the prices on Viagogo were selling at a significanty higher price. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. They could not promise tickets or even tell us where the seats were located in the venue.". "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. It has been fined in Italy and . The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. 5.3 Disclosure of Information. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Read more:
Contact Viagogo directly - raise a complaint & request a full refund. Yes! Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. -Explore the world's largest selection of events. Infogram. Service 196 Value 191 Shipping 166 Stay away from them!!!! To sell tickets, a Seller lists the tickets in the Site database. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. It didn't. Until recently, the final cost price of a ticket . The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Viagogo has the right to deny your request for a refund. -Discover the hottest events in your area. Your IP: viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. FILE A DISPUTE WITH YOUR BANK. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We may investigate complaints and violations of our policies. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We care about accuracy. During this time, the Site will be temporarily unavailable. Read more:
We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 6.8 All Sales are Final. Try to get in touch with the reseller for a refund. Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. 2.15 Claims under the viagogo Guarantee. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. You consent to the exclusive personal jurisdiction and venue of Swiss courts.