Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Youll need to be flexible with your schedule. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Our training team can help you book training for your organisation or for a third party. When a customer needs assistance, you quickly assess their situation. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Just fill out the form or call us directly on 0203 507 1728. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. You will be working with customers one-on-one to help them with their Apple products. Copyright 2023 Apple Inc. All rights reserved. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. After submitting my application it was a waiting game. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. The entire store team benefits from your commitment to providing the best care for customers. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. At other times, you refer customers to support team members who get them up and running again. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Users can demonstrate their competency with two new exams and earn certification from Apple. This cookie is used for advertising, site analytics, and other operations. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. They can also help businesses to develop and implement best practices for protecting their data. Learn more (Opens in a new window) . Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Save someone's day. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Each of those locations employs over 100 people totalling about. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. Get startedand submit your resume. Each of those locations employs over 100 people totalling aboutabout 30,000 full- or part-time retail workers. In this role, you wont be expected to repair hardware. Click here to see the total pay, recent salaries shared and more! Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. The exam costs aren't as crazy as CompTIA. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Ability to work independently: Independent work is a necessary skill for technicians to have. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Another perk of working there: Customers love Apple, so my days were often pleasant. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Along the way, youll be updating your technical know-how and educating team members about technical issues. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Your work hours will be based on business needs. By clicking Accept All, you consent to the use of ALL the cookies. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Stay up to date with what you want to know. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Communication skills: Communication skills are essential in any technical role. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. 2023 Learn more about your EEO rights as an applicant (Opens in a new window) . This includes knowing how to use the tools and equipment they need to complete their work. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. This website uses cookies to improve your experience while you navigate through the website. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. 2023 Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Some employers may accept candidates with a high school diploma or an associates degree. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Your day in the Apple Store is filled with a range of focused support and service tasks. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Copyright Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Recertification exams for unexpired certifications cost $49. Own your learning schedule with self-paced, online courses. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. All Apple certification exams are delivered through OnVuea live, online proctoring solution. When a customer needs assistance, you quickly assess their situation. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. These cookies will be stored in your browser only with your consent. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple is an equal opportunity employer that is committed to inclusion and diversity. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. They may also move into management positions. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Different together. For more details and to apply, visit, Apple Professional Training courses are available now at. Bing Ads sets this cookie to engage with a user that has previously visited the website. Copyright 2023 Apple Inc. All rights reserved. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Technical Specialists may be required to travel to customer sites. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. When a customer needs assistance, you quickly assess their situation. I will never forget them. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Demonstrate and validate your expertise, whether you're an app developer or IT professional. This cookie is used by the map which helps visitors to identify and reach the facility. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. And after youve passed an exam, display your verified digital badge on any professional networking site. Apple Professional Training exams are offered online and cost $149. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. They must also have excellent customer service skills. And thats our greatest strength. We draw on the differences in who we are, what weve experienced, and how we think. It felt pretty good to be able to help this woman. Copyright 2023 Apple Inc. All rights reserved. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Do you love how it feels to help others? However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. That's according to suppliers involved in Apple's iPhone supply chain. Apple Professional Training courses are available now at training.apple.com. Copyright 2000-2023 MacRumors.com, LLC. A selection of macOS tips to make your Mac life a more effortless experience. The entire store team benefits from your commitment to providing the best care for customers. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Learn more about the E-Verify program (Opens in a new window) . She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom."