If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Credit card charges are processed immediately. Imagine you want to take a trip on SMART that costs $5.50. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. Your session is about to expire due to inactivity. 2020, Metropolitan Transportation Commission. When will I be charged for my Auto-Reload value? This page includes How RTC cards work, accessible information, and using Clipper equipment. If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. No. We strongly encourage customers to take advantage of the time to unplug from technology! Purchase at various retail locations , including BART and Walgreens. He started his journalism career as a sports editor in Iowa in 1975. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. There's no need to open an app. Should you want to change your booking in any capacity, a $15 USD fee will be charged. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. U.S. Immigration . If you already have a card, you can choose to set up Auto-Reload when you load value online. Both discount and regular Clipper cards can be ordered and managed online. Dumbarton Express. I set up Auto-Reload, but its not showing up in my online account. All FRS Clipper employees and crew are fully vaccinated against COVID-19. The money is still missing. While Clipper is used to pay for BART, it is not a BART product. For more information, please see our Seattle-Victoria fast ferry schedule. Some purchasing limits applyas outlined on our sales page. Clipper cards pending pass? Our vessel also features one wheelchair accessible bathroom onboard. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Cash value and transit passes are not interchangeable. Can I get a Clipper card before I arrive? Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? This page includes debit cards and refunds. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Enjoy the convenience of booking the entire trip all at once. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Learn more on our luggage policy. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Roadshow. You can also order value at the same time. See the Apple Pay How-To page for more details. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Muni offers several ways to pay your fare. For Andriod phones, you may need the move your phone around. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. We recommend arriving at least one hour before your ferrys departure. Our terminal in Victoria is currently open 10:00am 5:00pm. Otherwise, you will be logged out automatically. Weekly and monthly passes are not available. This is separate from confirmation of payment. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. There are three seating classes on the Victoria Clipper ferry. redditads Promoted Interested in gaining a new perspective on things? All Access Digital offer for just 99 cents! Once you hear a single beep that means youve paid your fare and are good to go! You have up to 6 months to spend down your balance, so you can load the funds. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Why not? How do I set up and use a Clipper card on my phone? Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. What happened to my order? 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Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. And you can do it anytime. Learn more about required travel documents. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. And, to get it back, its an hour on hold, and three to five business days.. To provide payment, log in to your Clipper account and edit the payment information in My Profile. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. There is a 50 cent surcharge per trip for paper tickets. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. What happens if I tag on, but I change my mind? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Clipper isadministered by the Metropolitan Transportation Commission. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Will the toll lanes reduce traffic jams? Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Loading Value and Automatic reloading. You can load up to $300 on a Clipper card. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Three beeps and a red light means your card wasnt accepted. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Check Clipper News for holiday or modified hours. Phone. 877.878.8883. No input is required. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Clipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Use your Clipper card on all Bay Area transit systems, including Muni. Key Clipper information translated to Spanish. and our Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. See the, To add a card to your Android phone, open Google Pay and click the + sign. Once youve activated your Auto-Reload, youll be able to see it in your account. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. 213-204-2900. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. For a quicker response, we strongly recommend reaching out via our contact us form. Credit card charges are processed immediately. So if your primary funding source is declined, your order will be charged to your backup card. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Muni Fares & Passes. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Proof of payment is required. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . After we collect payment, we will send you an email confirming this. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. After your second tag, the card reader will display a message that your initial tag was refunded. You can set up automatic reloading when you initially order a card and load value online. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Indeed! Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. What happens if my transit benefit order will exceed the $300 cash balance limit? I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. An email notification will be sent out 7 days prior to travel as a reminder for check-in. Thank you! Clipper card pending passes cash value. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. View vessel seating chart for San Juan Clipper. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. Fares are based on distance traveled. This page includes how it works, mobile payments and Clipper mobile app. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. To add value to your Clipper card, open your mobile wallet on your phone. A single beep and a green light means you paid for your ride. It is charged for those who enter a station, ride a train, and then exit the same station. County Connection. This is just another barrier to transit: an opaque payment system. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. What does it mean to pick up my value and why do I have to wait to do it? For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. There is a one-time $3 fee to purchase a plastic Clipper card from a BART station vending machine. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Add Clipper to your phone before you take-off! Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Select "Transit card" and "Add Clipper card". In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Please call 800-888-2535 or submit your request via our contact us page. Be sure to review the paper ticket fare chart at the station. This page includes protecting your privacy and information retention. Cookie Notice With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. You will need to use this new email address the next time you log in to your Clipper account. Season Tickets. What is the maximum amount of cash value I can load on my Clipper card? Everything you need to know when you travel with Clipper! My transit benefit program told me they sent you the money. #16 of 92 Boat Tours & Water Sports in Seattle. All rights reserved. Q&A: Highway 101 express lanes opened Friday. Funds are immediately available when added using a vending machine at BART. 877.878.8883. Your card should arrive within 5 to 10 days. You will need to use this new email address the next time you log in to your online account. learn more. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. Discounts; Where to Use; Follow. Select Clipper card and follow the instructions to add a card and load value. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Select Clipper card and follow the instructions to add a card and load value. Using Clipper. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Be sure to review the paper ticket fare chart at the station. Economy Panoramic Upgraded window seats in Economy Class. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Outdoor Activities, Tours, Boat Tours & Water Sports, More. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. Yes. Transit Agency Tips. Pay With San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Clipper is now available throughApple Pay and Google Pay. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. . As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. A: Your anger is warranted. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Please enter the ages for all children 18 and under. No, transit agency ticket offices cannot load value to mobile phones at this time. Once you set up Auto-Reload, we need to confirm your payment method is valid. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. To provide payment, log in to your Clipper account and edit your Primary Payment method. Skip the side navigation menu and go to the main content. Phone. Call us 800-888-2535; Contact us; Enter search term: Go. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. A Station Agent can help direct you. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Pay With We will send an email to confirm that you have updated information in your account. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. If you have a monthly pass, it will obviously expire at the end of the month. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. I loaded value online, but when I tried to use my card, it wasnt there. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. Phone. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Your session is about to expire due to inactivity. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Can I set up Auto-Reload for cash value and a pass? Seating class changes between Standard and Premium seating will require agent assistance. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. questions, log in to your account. Why not? If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. There is a $5 fee for this service. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Choose to stay logged in or to log out. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. Children from countries other than the US or Canada will require a passport and possibly a Visa. If you hear two beeps, your value is low. We offer a variety of discounts as outlined here. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). You can use Clipper cards on all Bay Area transit agencies. Bicycles are stored on the outside deck subject to the elements. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. The outside viewing deck does not have reserved seating. To find out more information about replacing an RTC card, please visit 511.org. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. Visit Us Get an adult, Youth or Senior Clipper card Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. There are no discounts available at the BART vending machines. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Check out the r . All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Use the same ticket when you exit. You can use our automated phone service 24/7 to check balances and pass expiration dates. Yes, there is. This happens automatically, with no disruption in your ability to use Clipper. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows.