For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Regarding using your PERKS for a free tank of GAS, - giant eagle chicken salad & giant eagle salsa, Worms in a head of letters and black dirt throughout the greens. Giant Eagle Grocery in Washburn, TN with Reviews Here clients can delve deep into delicious meals, and taste. Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. It was 445 pm today and the sub sandwich area was not closing or anything I see lazy employees! And their Apple Seiter tops are always smashed in. The cherry turnovers had no cherries in them. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Author: Pittsburgh, Pennsylvania. Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. What ever you feel is right. We spoke to the consumer today and they provided an updated mailing address for the request. Desired outcome: I have the unused gift card and proof of purchase. It's sad to see that people will accept eating a piece of edible paper. Giant eagle unwilling to offer anything related to customer care. GIANT EAGLE - 14 Photos & 22 Reviews - Yelp We're also your destination for cooking, entertainment, living, and saving tips, advice, and information. I don't give into tyranny and unconstitutional acts of the government and these fear mongering dictators. We apologize for any inconvenience that hasoccurred.If you have any questions, please feel free to contact me.Very truly yours,Giant Eagle. I spend a lot of money at your store and I feel like just stopping and going to another place that truly cares about my loyalty and me being a customer first and foremost. It's so fast and easy. Never go there again! Toggle navigation ctMobi - Find a local buinsess in your area. Even the store manager was unaware that flu shot hours were limited! Put prices on product instead of bar code or make sure bar code is right. This is not acceptable. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. What ever you feel is right. Contact Us I would highly recommend shopping here. I am left with a $139.99 gift card that I cannot use because it does not have a pin. I got it back in a hot cup and thought oh ok maybe its iced in this mug, because I had seen the guy get ice. So i activated an offer for spend $150 get $10 bonus. Giant Eagle, Inc. Giant Eagle Company. As you can see by the pictures below, when there is weight in it, it does not close, I believe the frame is bent. Your loosing your customer base. Flu shots are only available from 10a-6p. Disgusted I found a grey looking mealworm. Be the first to write a review for Giant Eagle Supermarket. Or does that all fall on computers today? Desired outcome: Our Benefits | Giant Eagle Careers Either the employees/attendants don't understand because they make big issues of either money up front or "How much gas". Desired outcome: We pulled at, what looked to be the image printed on this paper, and it basically took off the top of the cake, icing and all. My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. I took the paper back to Giant Eagle the next day and they told me that it was an edible image on the cake. Leave a review. Giant Eagle Company. You've lost sight of customer service. And because of this despicable harassment and discrimination, I will be filing a discrimination/harassment complaint to the Ohio attorney general, Better Business Bureau, and Ohio Civil Rights Commission! Something needs done. Tip for consumers:Provide customer satisfaction and a smile. Giant Eagle's meat is also a better variety than other stores. My 18 year old daughter was with me and we went into the liquor part of the store to get vodka because my 26 year old niece likes vodka. So I have called repeatedly and was told the discount would be added, but it never has been. Better Business Bureau: Other customers heard this and couldn't believe it either. 6930 West Central Ave . Regards, I was in a good mood untill I went to check out If you want more people to buy your products hire educated people who are not rude to the customers and do not look they live on the streets, do not require a loyalty card just to check out and purchase compatent self check out registers. A store associate called me at 7:40am to ask for substitutions and also for any additional items. Also, why did i not earn perks on Dec. 17 and Dec. 22? My desired outcome would be a refund, but since I don't have the receipt, that probably isn't possible. Desired outcome: Even giant eagle employee get all the brake getgo employee do not have people to cover all the brakes from other stores. Older lady mid 50s, blond curly hair, blue eyes. Table of Contents show. I am one of you best patrons; I spend hundreds and hundreds of Dollars at Giant Eagle. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. The organic section isn't huge at this store. Chris Soult from the Commission on Human Relations said that he has sent three subpoenas to Giant Eagle since July 2021 concerning racial profiling of African American customers at store #3064 Baum Boulevard and blocking the Morewood avenue entrance at night when there are too many African American customers in the store at night. Giant Eagle Initial Complaint 01/18/2023 Complaint Type: Problems with Product/Service Status: Answered I submitted a request for my pharmacy records months back and I haven't received a. Desired outcome: I purchase gas food and liquor here often but honestly Im so mad that I will probably never return. Customer care is no care Good meat but bags break and prices are too high, Wide selection, pretty good produce and meats, average quality store brand items. Note that complaint text that is displayed might not represent all complaints filed with BBB. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. Local grocery store in north eastern US. ALDI BEATS THE PANTS OF YOUR STORE PRICES AND SERVICE! Giant Eagle Company. I am extremely dissatisfied with the service provided to me today. I can understand if they are busy but i could have cut my time in half if i would have been directed to the proper line. 20 Things You Didn't Know about Giant Eagle - Money Inc When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. Immediately a woman who works there came over and started bagging my items while I was scanning them. Giant Eagle has a consumer rating of 1.42 stars from 36 reviews indicating that most customers are generally dissatisfied with their purchases. Out of 477 Giant Eagle employee reviews, 70% were positive. 5-7 minutes he was gone. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I paid for a SHOWROOM car wash and parts of my car weren't even touched! I never got it and spent $212.13 i can see. The people are wonderful & very helpful! Time: 1:28 I did. comment. X . Moraine point giant eagle, buter county. GIANT EAGLE SUPERMARKET - 15 Photos & 16 Reviews - Yelp Their produce is always rotten. Goodbye big bird your history. Once I couldn't get there during my delivery time due to a road closure and they worked with me to schedule a later pickup time. A guy with a strange accent was very rude and started to yell at me. Another rep told me it's a health insurance issue that they can't do anything about. I feel that Giant Eagle store location 3663 needs to do something about one of they're employee by the name Joshua Smith and his hygiene.He has a horrible distinctive odor CONSTANTLY coming from his body not to mention his hair grooming is horrible as well. This happened on November 6th, 2022. at around 1600. The apple turnovers were made with mushy applesauce and were tasteless. Desired outcome: They tend to have better deals on produce than Kroger (Georgesville Road location has produce of similar quality), and their produce is infinitely better than what you'll find at Walmart. (being the thing that will keep me out of the store.a cashier was as sick as a dog. Giant Eagle, Inc. Team Leader Review: Will not recommend the company and come shop your damn groceries yourself and $#*! I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. Giant Eagle is the business that sold me the defective gift card. First off, it took the guy 15 minutes to make 2 coffees, and we were the only people in the store. Something needs to be done, even when waiting in line at location you hear people complaining about it. So they make you think you must buy 4, but no, only one is enough. Please update the website to indicate when a service is not available during regular business hours. Share your photos and videos with others to prove the truth of your words. When we cut into the cake that evening and served several pieces, people where complaining that they where eating a piece of what looked to be paper. In recent years they've started carrying more organic and vegetarian products, which is great. I said I would write to Ms. Laura Karet about this. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. Very disappointing. This pharmacist at Giant Eagle on S Hamilton Rd in Groveport, Ohio is rude, arrogant and looks like a bumb with this disgusting looking so called beard, if thats what you call it. Giant Eagle Grocery - CentralPercentum GetGo. So I did this time. Giant Eagle Supermarket - 2365 East State Street, Hermitage, PA - ctMobi I love Giant Eagle Curbside Pickup. I asked that they contact me and one customer service representative never even filed the complaint. The next best thing would be some sort of response just so I know you are aware of my issue. last year using the same card the gas pump charged me for premium gas when i pushed the button for regular. I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: They told me it was the best they could do and offered no solutions. The company even offers refills for pet medication. Giant Eagle Customer Care Never had such a bad experience before. As with every shopping trip I informed the cashier that I would be using an ebt card and a cash card. Giant Eagle released a new "myperks" program that simplifies the way you earn and redeem perks. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Start your review today. The business became a success, and by 1928 there were 125 stores established. I have been a customer of Giant Eagle for about 40 years but the last eight years it has been strained. Ripoff Report Needs Your Help! Giant Eagle is currently offering a promotion of 3x perks for members and 5x perks for pros through April 17, 2022. auth #04520C I was charged for this, but when I arrived I asked the curbside delivery driver to take them off my bill. Desired outcome: more staff and a for them to answer the phone promptly, we are only one family going through this can you emagine how many more there are. As I cant see how I am the only person experiencing this problem. It goes against our guidelines to offer incentives for reviews. Job Work/Life Balance PITTSBURGH Giant Eagle is giving more shoppers a chance at buying discounted food to prevent waste. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. I didnt see any signs about that. I explained to them my same situation, and they continued to harass me and discriminate. This is a very serious issue. Maybe Pittsburgh City Council can wake you up. Please update the website to indicate when a service is not available during regular business hours. Giant Eagle Inc | Complaints | Better Business Bureau Profile Its unbelievably immoral and despicable! If I got a dollar for every entitled customer I had to shop for I'd probably be as rich as Jeff Bezos. This is actually about an experience my mother had with Giant Eagle. They are not authored by Glassdoor. In fact I am going there tomorrow for my flu shot, and my Moderna Booster ouchWe even have a StarBucks inside our Giant Eagle I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980s . I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. GAS. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. Then, i went in. This is the Lancaster Ohio store. NEVER GOING BACK, Desired outcome: THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. 9% of Giant Eagle employees are Black or African American. They formed a company called "Eagle Grocery.". I like that i get discounts on gas when i shop. Same person who called me answered. Most customers were really nice and then there were some that you just lose faith in humanity from. Would never buy them again. Why stop with ads in the mail? Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The attendant looked to find it in the car wash and could not. However, it tried it, and the coffee had no ice in it and was just completely room temp and not good at all. Very truly yours,Giant EagleClaims Department. I will NEVER walk in a Giant Eagle again! For years my wife and I, occasionally have purchased croissants, large and small size, from the above GE bakery, and they were wonderful. Oh and by the way, they have been shopping there under the same circumstance s for the last 3 months! I would like an email sent to my email address [protected]@gmail.com so that I can explain further on how rudely I was treated, and I did not appreciate it. I said well we waited all that time and the car ahead of us received their prescription so how we would know? Their were no signs and so i stood in the pick up line for 15 minutes just to find out i needed to be in the drop-off line. Some of my articles are about CX (customer experience) and leadership. Giant Eagle, Inc. insights Based on 2,093 survey responses Areas for improvement Fair pay for job Sense of belonging General feeling of work happiness It was a job to perform Diesel Mechanic (Former Employee) - Bedford, OH - March 1, 2023 Was paid to perform a job that " WE" agreed to. Let me tell you my bad experience with the Giant Eagle Pharmacy on 1250 North Hamilton, Gahanna, Ohio. At first, it was alright, but it progressively got worse along the way. The 3 associates who weren't busy but socializing, didn't want to cut the meat at 5:00pm and asked me did I want an order. She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. And i said i understand that many places have a shortage including my own work place but you could have said sorry or anything. My husband **** called their customer service two days later and was informed that I had to call. When empty the cart basket closes. Shed light on the availability of medication needs brought to someones attention. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. ***** *******. This complaint was posted by a verified customer. Cross contamination can and does happen. For example, pharmacy business hours are 8a-8p. Shame on your company.I will never shop there again, your stores always were less than desirable. Of the others, I choose G.E. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. I also work for a pharmacy in the area for 5 years. I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Flu shots are only available from 10a-6p. Giant Eagle 2840 Washington Rd, Canonsburg, 38 Complaints and Reviews Here are 20 things you might not know about Giant Eagle. This is right after Christmas. Good Morning. This is unacceptable. Giant Eagle 38 reviews Claimed $$ Grocery Edit Closed 7:00 AM - 9:00 PM See hours See all 7 photos Write a review Add photo Location & Hours 318-320 Cedar Ave Pittsburgh, PA 15212 North Side Get directions Edit business info Other Grocery Nearby Sponsored The Fresh Market 68 7.2 miles away from Giant Eagle It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. The digital coupons are not customer friendly. It's not hard to be a decent human being. Management also doesn't know how to utilize people to their best ability. Can you imagine what I think you can do with this lousy idea?! I have already stopped shopping here except for a quick stop because the prices are so high but i guess the money i spent in overpricing i can spend a little of that and make the extra 3 mile trip to Shop-n-Save. Like im bothe ring you! I don't know what was up her skirt today but it was totally uncalled for. 1. I apologize for any inconvenience caused by the action taken with this particular gift card. I like the meat because it's fresh but with these prices, I can't see paying for bags that don't hold up til you get out of the store. BBB Business Profiles are subject to change at any time. I purchased an 8 piece mixed chicken, from hot food for $7.99, on December 28th from theGiant Eagle at 6204 US Route 30, Greensburg, PA. An item had part of the label ripped off of it which had the bar code on it. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. Store associate did not receive full count of prescription, doesn't listen to emploeeys side of complaint, cashier tried to fight my husband in from. How can you say that dispensing an injectable and needles cannot be completed before the customer arrives. So i am very confused and frustrated. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. That they deliberately dont care to abide by the ADA law, or the Civil Rights Act of 1967. I won't visit this location till this situation is taken care of and there are several other employees that have noticed his horrible hygiene and well. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The woman took the product and did not apologize for the inconvenience scanned a similar item and told me the item that had damaged packaging.was going home with me. I gave her the substitutions and one additional item. they had no problem refunding my fuel perks then. Quick Look: Dead Rising 3: Operation Broken Eagle by Giant Bomb.