Therefore, it may be safe to assume that SafeLink's offer is similar. All SafeLink Customers will have access to 911 and/or E911 emergency calling services in compliance with federal and state requirements. Please call us first! The Phone has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancel-bots or damage caused by the connection to other products not recommended for interconnection by SafeLink. Free Caller ID and 3 Way Calling, SafeLink Unlimited Talk and Text Plan (20 GB Data at 4G Speed), Unlimited Nationwide Voice, Text and Data; 4G speed. SafeLink Customers will have the ability to place and receive voice-grade calls of all distances. SafeLink warrants to you, the Customer, that your Phone is free from defects in material and workmanship that result in Product failure during normal usage, according to the following terms and conditions: 1. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. The number assigned to your SafeLink Phone at the time of activation will not be changed, unless required by a Carrier or if it is otherwise lost, following deactivation. While participating in the SafeLink Program, a Customer shall not be permitted to sell, rent, give away, or in any way allow another person to use their SafeLink phone (Phone) or SafeLink Service. 3. The allocation is recognized by the Purchaser and is reflected in the purchase price. You may not notice any reduction in speed if they are de-prioritized. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). SafeLink customer service may be reached at 1-800-723-3546. Use Customers own Phone These remedies are the Purchasers exclusive remedies for breach of warranty. At the time of activation, You must accept the telephone number assigned by SafeLink. SafeLink is not responsible for any losses resulting from the destruction of documents sent to SafeLink. ACP service is non-transferable and is limited to one discount per household. A consumer CANNOT have multiple enrollment requests for the California Lifeline discounts for cell phone service going at the same time. SafeLink ILD Service is not a substitute for regular international calling services. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. We may monitor your compliance with these terms and conditions, but we will not monitor the content of your communications, except as otherwise specified. Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. 1-800-SafeLink (1-800-723-3546) Verizon Compliance Hotline 6. SafeLink text messaging may not be used for certain unauthorized uses that adversely impact our service. TracFone will provide access to 611 for billing and repair services. Acceptance of Terms and Conditions. SafeLink will return ineligible devices to you at the same address shown on the shipping label. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. 16. The Lifeline National Eligibility Verifier (National Verifier) is a centralized system that determines whether subscribers are eligible for Lifeline. Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. Binding Agreement. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. You should refer to the third partys privacy policy for information regarding their use of information collected when you download, install, or use web content or apps from that third party. SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report- January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. If your return meets the above requirements and you have requested an exchange for a device that costs more, you will have to pay the difference in price between the phone you are returning and the new phone you are seeking to purchase. Any opt out received after the opt out deadline (or, in the case of those mailed, postmarked after the opt-out deadline) will be invalid. Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. APN Settings (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. Unlocking Policy for Deployed Military Personnel. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. It determines whether consumers are eligible for Lifeline. Lifeline Support Center. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. 15. Data Cards can be added to your Phone at any time, as long as the Service is active. This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. Kentucky Customers: Customers in Kentucky will receive unlimited voice service, through support provided by the state universal service fund. There is no additional charge for nationwide long distance. Your benefits will be renewed as long as you are eligible for service under the applicable state and federal rules governing Lifeline. Units are deducted from the SafeLink Phone at a rate of one (1) unit per minute or partial minute of use. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. Roaming most often occurs when you make and receive calls outside of the network coverage area of your service provider. If the National Verifier cannot verify a subscriber's eligibility through the database checks, service providers will be required to submit any available documentation they have on file for failed subscribers. Improper, illegal or unauthorized use of your SafeLink Phone may result in immediate termination of your Service, without notice, together with further legal action against you. It may take 24 hours or more to update your address information. Click here to complete your application with the National Verifier. If you cancel or attempt to cancel a download, the purchase of web content or an application, or the transfer of a multi-media message in progress, or if either of these or any other similar processes are otherwise interrupted through no action on your part, it is possible that you still incur a charge in accordance with these Terms and Conditions. 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