Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. The Company designs apparel and accessories for its collection of exclusive brands. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. Follow the steps below to complete online returns for online purchases. The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. While our stores are reopening, we recommend returning your order and placing a new order online. Walmart's Return PolicyCOVID-19 Changes. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. like Jennifer Lopez, Kendall Jenner and Hailey Bieber, covet the brand's everyday luxury looks. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. Let's continue to take care of each other," continued Mr. Hill. Aritzia is also in a good position thanks to e-commerce growth to expand its product lines by offering different sizes, lengths and colours; as well as new categories, such as swim, intimates, bags, shoes and beauty, he said. If you return items purchased via PayPal in store, well exchange them or issue you merchandise credit. In 2019, Black buying power reached $1.4 trillion, according to Selig Center for Economic Growth, and is expected to grow through to 2024. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. Financial Assistance for Food, Housing, and Bills. "This gift to essential workers has become a staple piece of clothing, thank you @aritzia," one woman posted on Instagram. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. CBC's Journalistic Standards and Practices. Still, theres no disputing the power of a major celebrity social media endorsement. TnAction Spring 23 just launched. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. Aritzia The Canada-based retailer saw "outstanding client response" to the fall-winter collection, with expanded key product in new lengths and sizes, Hill said. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. Lets continue to take care of each other. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. Aritzia marketing calls and texts may use an automatic telephone dialing system. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. "Like most companies, when the virus hit, our goal was to make every effort possible to keep our people employed so that we could continue to serve our customers." As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Mar. TnAction Spring 23 just launched. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." You can pick it up as soon as the store reopens. We are the place to shop right now in the United States, Hill noted. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. How can I get this? After the Black Lives Matter protests last summer, Aritzia started by investing $1 million to expand and strengthen its Diversity and Inclusion Program and established an Executive Diversity and Inclusion Committee led by Wong. Immunization providers should follow their regulatory/employer guidance for reporting . Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. Right now, size 18 is no longer in stock for any Babaton items on its site the smallest listed for this line are a 12 and a 2X. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. We will gladly refund (in original tender) regular-priced, new merchandise within 30 days of the shipping date. Thirty had reopened by the end of the quarter and 89 as of July 9. Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11 Don't worry, you can unsubscribe from our mailing list at any time. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. Aritzia started a phased reopening of stores on May 7. Aritzia was startedinside the Hill familys80-year-old department store in Vancouver. Text HELP for help or STOP to opt out. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. With storefronts closed and the masses sequestered indoors, brands of all sizes faced profound challenges from laying off staff to pivoting their fashions around our new reality. Opinions expressed by Forbes Contributors are their own. Brian Hill A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. After 30 days, we will no longer accept returns. There were many firsts: our first-ever capsule collection,featuringfor the first time our remarkable Aritzia people,and with 100% of proceeds going to our Aritzia Community partner organizations.. What if I need to return or exchange something? You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. More information about coronavirus waivers and flexibilities is available on . Retail revenue jumped 72% to $305.3 million, up almost 45% from 2020, tracking comparable sales growth of 58% and 26% from the third-quarter last year. What is the Return & Exchange policy for items ordered on Aritzia.com? This article will answer your questions about the Walmart return policy, including the COVID-19 changes, and bring you the latest updates. Get our Fashion & Beauty newsletter by tapping the button below. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Warm wishes and happy holidays to you and yours. Pack and ship your return, following the instructions outlined on the Return Confirmation page. Despite pandemic-related challenges facing all retailers, Aritzia, whose everyday luxury looks attract the attention of A-list celebrities like Jennifer Lopez, seems to be on the right track, reporting record-breaking third quarter earnings. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. Aritzia Community Sponsor Package - Diamond, Aritzia Community Sponsor Package - Double Diamond, Aritzia Distributes 10,000 Packs of Leggings and T-Shirts to Healthcare Workers, distributed to those on the front lines of COVID-19. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. Opinions expressed by Forbes Contributors are their own. If you checked out while signed into your Aritzia account, no postage fee will be deducted. Are your stores open? "SHAME on Aritzia for using the people's money," wrote another. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. In reaction to the earnings, one retail analyst said the retailer is firing on all cylinders.. Hey! Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Its collection of ribbed tanks, super-soft sweatsuits, and even easy tees and joggers have been seen on influencers and celebrities alike and it's not hard to see why. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. Aritzia is a vertically integrated, innovative design house of fashion brands. As we navigate this complex and challenging landscape, we feel this is the best decision for our people, our clients, our partners and our community as a whole," said Brian Hill, Founder, Chief Executive Officer and Chairman. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. "The minute we closed all of our stores in mid-March, we started planning to reopen. E-commerce revenue remains strong, though growth has moderated since most of the companys stores have reopened, he said, and is currently trending 50 per cent to 100 per cent higher than last year. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. It was really important for us not to layoff or furlough anyone. 2023 Vox Media, LLC. When will I get my order? The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Can I make changes to my aritzia.com order after I submit it? Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Aritzia Refund Policy. For more details about our return and exchange policy, see. While International Women's Day and Women's History Month are notable occasions to celebrate the power of women, Aritzia recognizes women all year long, in leadership and executive roles. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. Dates will be confirmed at a later time. A Cisioncompany. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. Artizia survived during the COVID-19 pandemic by shifting to a far more intensive digital selling strategy. Aritzia has a pretty strict (and somewhat unique) exchange policy. It is also shifting all support office employees to flexible working arrangements. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Cant wait to see you soon. With an engaged Instagram community of over 1.1 million fans and a robust e-commerce infrastructure, the brand managed to stay top of mind during the pandemic and its e-commerce site saw significant growth. The sale typically takes place on Labour Day weekend. If you purchased an item in-store 10 days before a boutique closure, or through Call & Collect after a boutique closure, you have 14 days to return or exchange at the original boutique of purchase once it has reopened. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. Aritzia has a ten-year lease on the iconic former Dean & DeLuca space. Were in this together. "Our goal is to do our part for the global well-being. Only seven, including four in Manhattan, remain closed. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. Every day Im honored to work alongside a world-class team of smart, ambitious, talented women building and thriving in long-term careers, Wong shares. This report by The Canadian Press was first published July 9, 2020. Our goal is to do our part for the global well-being. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. Cant wait to see you soon. While successful in keeping its team intact, the move received mixed reviews from its online community. rights reserved. Insider info on sales, new arrivals and more good stuff. According to a 2017 study by International Journal of Fashion Design, Technology and Education, the AAW (Average American Woman) is a size 16-18. During Aritzia Concierge hours only, you have up to 30 minutes from the time you click Submit Order to cancel it by calling us at 1-855-ARITZIA (274-8942) or by live chatting with us. Updated 2/14/23. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Review your return details and click 'Process Return'. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Star Newspapers Limited and/or its licensors. In addition to collection launches, new product launches this year will include intimates and swim, Hill said. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. Don't rely on consumers to do the job you should be doing. Sale items marked with a discount less than 50% can be returned for merchandise credit on an eGift Card if returned within 14 days of the shipping date. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. Were extending our Returns & Exchanges policy. Aritzia Exchange Policy. We learn, we refine, we continue to make changes, Wong shares. Net revenue increased by about 63%, or $175 million, to $453 million, up 70%, or $186 million, from two years ago. As we navigate this complex and changing landscape, were being challenged on a daily basis. Aritzia is an innovative design house and fashion boutique. from 8 AM - 9 PM ET. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. Where impact and internal change are concerned, its an ever-evolving process. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. "The shift to models providing our images from their homes is working well for now, and seems to be continuing to resonate with our clients," says Hill. VANCOUVER -- An Aritzia store in Metro Vancouver has closed temporarily following possible exposure to COVID-19. "Our goal is to do our part for the global well-being. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. I cover captivating visionaries in fashion & lifestyle. Return processing typically takes 7-10 business days. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year.. It looks like youre not in the USA. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. See How to Mail Back an Online Return for more information. 68735 Views Jan 2, 2023. Thank you for supporting us, so we can support our people. Your order is safe and secure at the store location and you can pick it up as soon as our stores reopen.